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Purchasing
Purchases may be made either directly through londonmanori.com, through the assistance of our personal shoppers or at any store representing the LONDON MANORI line. 

Product Availability
All products are subject to availability. London Manori reserves the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any offers or promotions. You will be informed if we are unable to fill your order.


Pricing
Prices displayed on the London Manori website are in U.S. dollars. If an error in price has occurred, you may reconfirm your order at the correct price or you may cancel the order. If we are unable to contact you, the order will be canceled.
   
Title to products you order and risk of loss or damage to products, passes to you upon delivery. A price adjustment request must be made within 7 days of the order date for the price adjustment to be honored. Please contact us by sending an email to assistance@londonmanori.com. We will refund the adjusted amount in the original form of payment.
  
Payment
London Manori accepts the following forms of payment for online purchases:

    Visa
    MasterCard
    American Express
    Discover
    PayPal
   
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability. Custom orders will be charged at time orders are placed.


Sales Tax
London Manori charges state, local and county taxes on online transactions, as required by applicable laws.
Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax. Sales tax will not be applied for gift card purchases.


Shipping and Delivery
Please allow five business days to process your order for shipment. Orders are processed and delivered Monday through Friday, excluding holidays.
   
All purchase items will be Fed Ex Ground or USPS within 7-10 working days unless specifically noted in Purchase page or by a London Manori representative. Two day delivery and Overnight Delivery will also be available. All charges will include product, packaging, processing, transport and handling. Delivery times will not be guaranteed. Additional delivery charges will be posted for international destinations along with some US territories. Delivery to Post Office Boxes will be allowed only if available through FedEx. Shipping confirmation and a tracking number will be emailed as soon as purchases are shipped. London Manori cannot be responsible for delays which are unanticipated.  Some items carry an additional delivery charge due to weight, size, specialty packaging or freight delivery.
These delivery charges are clearly listed on the items they apply to and are not eligible for any combined or reduced shipping offers.

 

Shipping Methods and Fees
   
Mainland US excluding Alaska, Hawaii, peurto rico
next day $34.95    
two-day  $24.95


Ground

Economy       $5.95
Standard       $7.95


For Alaska, Hawaii and Peurto Rico London Manori offers $24.95 flat-rate shipping.  For international orders, to most countries London Manori offers $24.95 flat-rate shipping. Additional delivery charges may apply for large or heavy items.
    
Shipping Time
Orders selected for next-day shipping that are placed before 1PM PT will ship the same day. If you select next day on a Friday, please be advised that your package will not be delivered until Monday.  For items that are not yet at our warehouse, please allow 2-3 weeks for the item to be processed and shipped. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.
   
Tracking
We will email you a shipping confirmation as soon as your purchase has been shipped. In addition, we will email a delivery confirmation once we receive notification from FedEx that your purchase has been delivered. London Manori will maintain our own tracking number for each delivery and disclose that number to you instead of the FedEx tracking number for the security of your delivery.
   
Returns
Returns period is 7 days. If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to assistance@londonmanori.com. Return item must be in original condition as it was when shipped. Shipping charges are client's responsibility. LM packing slip and original receipt must be included for a full refund. Merchandise which has been worn, altered, damaged or used in any way will not be accepted. Please allow 1-2 weeks to process your request. Refunds will be issued in the same form of payment. Sale and custom merchandise may not be returned. Shipping costs will not be refunded. Email notification will be sent once the return has been processed. We recommend insuring your shipment. London Manori will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. London Manori has the sole discretion and reserve the right to refuse the return of any merchandise that does not meet our requirements.
   
Exchanges
Exchange period is 14 days from the date of purchase. Merchandise should be in original condition as when it was sent. New orders are subject to availability. LM packing slip must be included with the item along with a reason for exchange. All exchange will be processed in 14 days. LM reserves the right to refuse merchandise that does not meet stated requirements. Exchanged items will be sent FedEx ground or USPS within 7-10 working days. Shipping charges are the client’s responsibility.
   
Changes/Cancellations
For changes or cancellations please email assistance@londonmanori.com. Once products have been shipped the purchase cannot be canceled or modified. You may refer to our return policy and return your purchase once you have received it.
   
Undelivered Packages
We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return.
   
International Shipping
London Manori offers international shipping on most items.
Items over $2500 USD in value (up to $5000 USD in value for Canada) cannot be shipped internationally.
For international orders, please expect your delivery to take 4-7 days longer than U.S. domestic shipping times.
We offer $24.95 shipping for most international orders.  All international orders are final sale and non-returnable.
   
Repairs
Please enclose a detailed repair request, your contact information, and original sales slip. Allow 2 weeks for London Manori to assess a repair. We will provide a detailed repair information letter and a repair charge estimate once the assessment has been completed.
 
Products may be mailed to:
   
London Manori
Attn: Repair Department
215 West 6th Street, #206 Los Angeles, CA 90014
   
Errors and Inaccuracies
London Manori strives to provide complete, accurate, and up-to-date information. All websites may not be completely free of human or technological errors. This website may contain inaccuracies, omissions, or typographical mistakes, related to pricing and availability, and/or product information. London Manori reserves the right to correct inaccuracies, omissions, or errors at any time without notice.
  
Contact Us
If you have any comments or queries regarding our online store or online purchases, please send an email to touch@londonmanori.com, or write to us at the following address:
   
LONDON MANORI
215 West 6th Street
#206
Los Angeles, CA 90013